Other Claims
Scope of Cover
Miscellaneous Insurance
1 :
2 :
Business Interruption(Loss of Profits)
3 :
4 :
Carrier Legal Liability Insurance
5 :
Money Insurance Claim
The policy indemnifies
- Loss, destruction or damage to money inclusive of wages & salaries by any cause whilst in transit in charge of Insured messenger and/or employee as detailed in the policy and within the territorial limits until arrival at the Insured premises and/or other places of disbursement.
- Loss of money drawn as wages and salaries by any cause whilst in the Insured premises and until paid out.
- Loss of money by any cause whilst in the Insured premises in locked safe or strong room and also damage to the safe or strong room caused by burglars and thieves.
- The proposer should indicate the estimated amount of money in transit during the period of insurance. This is the amount on which the deposit premium is calculated initially at a fixed rate but the premium is finally adjusted at the end of each year of insurance in accordance with the actual amount in transit which must be correctly declared by the Insured.
Business Interruption(Loss of Profits) :
The policy does not cover loss resulting from interruption of or interference with the business, directly or indirectly, attributable to
- Any restriction or reconstruction or operation imposed by any public authority
- The insured’s lack of sufficient capital for timely restoration or replacement of property lost, destroyed or damaged
- Electronic installation, computer and data-processing equipment
- Deliberate erasure loss, distortion or corruption of information
- Deductible stated in the schedule
- Wilful act or gross negligence of the insured
- Cessation of work, delay
- War, warlike operations
- Nuclear risks
- The destruction of property by order of any public authority
Burglary Insurance Claim
- Loss or damage to the property insured by theft following upon actual, forcible and violent entry into the premises.
- Damage to the premises following upon entry as above or any attempt thereat.
- The indemnity provided is to the extent of the intrinsic value of the property so lost or damaged, subject to the limit of the sum insured.
The policy shall cease to attach:
- If the premises are left uninhabited for 7 or more consecutive days and nights.
- In the event of material alterations to the premises whereby the risk is increased.
- If the insurable interests has passed from the insured otherwise by will or operation of law
Carriers Legal Liability Insurance Claim
- Damage to cargo directly caused by fire, explosion or accident to the carrying vehicle.
- Carrier`s liability for cargo.
- Cargo salvage, trans-shipment, emergency storage costs.
- Financial loss due to the lost freight in respect of the damaged part of the cargo.
- Legal and other costs, incurred in the litigation against the claimants.
- Costs of average adjusters.
- Breakage due to improper handling.
- Flood or water damage or damage by other cargo.
- The cover will commence with the loading of cargo on the vehicle and will be in force until unloading of the cargo at the discharging point or expiry of 7 days after the first arrival of the vehicle at the destination town whichever may first occur.
Fidelity Guarantee(FG) Insurance Claim
- Commercial Fidelity Guarantee Policy provides indemnity against loss of money or goods as a result of acts of Fraud or dishonesty on the part of employees.
- The cover may be required in respect of a single employee or a number of employees. There are three types of policies normally issued for this class of business viz. Individual Policy, Collective Policy and Floating policy.
- It is necessary to obtain the Private Reference and/or Former Employer’s Report forms in addition to completed Employer and Employees application form, as appropriate.
Plate Glass Insurance
This policy indemnifies breakage of Fixed Glass items in the premises due to an accident. Glass means normal Glass and mirror in or on the premises. It will include partitions, doors, windows glass top of furniture, counter cases, display units, shelves and mirrors. The value of glass will include cost of painting, tinting, embossing or ornamental work (if applicable).
Money Insurance Claims Steps :
1 :
Immediate intimation to the Insurance Company.
2 :
Lodge a First Information Report (FIR) with police authorities regarding the loss.
3 :
Prepare the Statement of witnesses at the site of loss.
4 :
Prepare the Statement of Insured as to the details of employee’s who go to the bank regularly.
5 :
Take photographs, in case of breakage of Strong room or breakage of Cash box.
6 :
Cooperate with the Insurer’s Surveyor/Investigator.
7 :
Follow up with Police Authorities for Final Report.
Loss of Profit (Business Interruption) Insurance Claim Steps :
1 :
Immediate intimation to the Insurer.
2 :
Formalise the plan of action to minimise the business interruption.
3 :
Update Insurer on regular basis on the action plan.
4 :
Submit all documents and clarifications as sought by the Surveyor.
Burglary Insurance Claim Steps :
1 :
Immediately report to the police and obtain a non-traceable certificate that the items are not found.
2 :
Notify insurer as early as possible.
3 :
Take Photographs of the Damage to the premises & damage to the lockers etc.
4 :
Prepare an incident report mentioning the value of property stolen.
5 :
Cooperate with the Insurer’s Surveyor or Investigator.
6 :
Submit all Claim related documents to the Insurer’s representative.
7 :
Follow up with Police Authorities to obtain a final report/non traceable certificate.
8 :
Arrange for the Letter of Subrogation
Carriers Legal Liability Insurance Claim Steps :
1 :
Intimation to Insurance Company.
2 :
For Fire/Explosion- Lodge FIR with Police Authorities, report incident to Fire Brigade Report.
3 :
For Accidents to the carrying Vehicle- Lodge FIR with Police Authorities.
4 :
Retrieve maximum Salvage to minimise losses.
5 :
In case of partial damage to cargo due to accident then the cost of damage to the cargo. Photographs should be taken at the point of accident to prove the same. If due to accident the same should be duly mentioned in the FIR.
6 :
Get the Original copy of LR endorsed by the receiver for shortage/damage.
7 :
Prepare a statement regarding the degree of care exercised whilst handling the cargo.
8 :
In case of Flood/water damage get a copy of meteorological report together with copy of FIR to prove the damage.
9 :
In case of rainwater damage, get a statement from the driver that he exercised reasonable care by using the tarpaulins available.
Fidelity Guarantee(FG) Insurance Claim Steps :
1 :
Intimate about the loss to the insurance Company.
2 :
Intimation to Police authorities regarding the embezzlement and lodge a FIR.
3 :
Prepare an incident report given details regarding discovery of Loss.
4 :
Seek Auditors report as to the quantum of loss.
5 :
Initiate departmental Enquiry against the employee/employees who have caused the loss.
6 :
Seek Detail statement of Witnesses who have corroborated about the loss.
7 :
Prepare Documentary evidence about the value of property stolen through Invoice, Bills, Receipts Cheque counterfoils etc. as the case may depend.
8 :
Prepare details of terminal benefits due to the employee and details of set off of the same.
9 :
Seek Final Report from the Police authorities.
10 :
Prepare Letter of Indemnity on Stamp paper in favour of the Insurance Company where there is right of recovery.
All Risks (Jewellers & Valuables) Claim Steps :
1 :
Immediate intimation to Police authorities and obtain the FIR.
2 :
Intimation to Insurance Company at the earliest.
3 :
Value of article lost should be duly mentioned in the FIR.
4 :
Cooperate with Insurer’s Surveyor/Investigator.
5 :
In case of loss due to forcible entry into house or breakage of Lockers, take photographs of the damage.
6 :
Submit a list of items to the Insurance Company that are lost so that they will be able to cross check with the list submitted at the time of taking the policy. Kindly note as and when a new item is purchased, the same should be notified to Insurance Company and the requisite premium should have been paid. Even in cases where particular jewellers are exchanged for a new one the same should have been notified to the Insurance Company.
7 :
Follow up with Police authorities for Final Report/Non-traceable certificate from the police authorities.
8 :
Letter of Indemnity on Stamp paper in favour of the Insurance Company, where there is right of recovery.
Plate Glass Insurance Claim Steps :
1 :
Intimate the Insurers about the loss as soon as possible.
2 :
Take photographs of the damaged glass.
3 :
Get repair estimate from the Repairer.
4 :
Cooperate with the Surveyor.
5 :
Get the repair done once the Surveyor permits.
Pedal Cycles (All Risks) Claim Steps :
1 :
FIR from the police authorities regarding damage if it involves third party.
2 :
Get the Repair Estimate for damaged items.
3 :
In case of Loss of life or Injury to third party FIR is required.
4 :
In case of Theft/Burglary Claims, lodge a FIR with Police Authorities.
5 :
Cooperate with Insurer’s Surveyor/Investigator.
6 :
Follow up with Police Authorities for Final Report/Non Traceable report.
7 :
Letter of subrogation on stamp paper as directed by the Insurance Company
Neon Sign/Glow Sign Insurance Claim Steps :
1 :
Intimate the Insurer about the loss as soon as possible.
2 :
Take Photographs of the damage to the Neon Sign/Glow Sign boards.
3 :
In case of fire only in the board then prepare a statement regarding the same together with the cause of loss.
4 :
In case the damage is due to the fire in the building then lode a report with Fire Brigade.
5 :
In case of Theft/Burglary/Strike, Riot, Civil Commotion then lodge a FIR with Police authorities.
6 :
In case of loss due to Cyclone, Hurricane, Flood, Inundation, seek weather report from Meteorological Department.
Baggage Insurance Claim Steps :
1 :
Intimate the Claim to the Insurers as soon as possible.
2 :
Keep ready all documentary evidence related to the Travel.
3 :
Lodge a Complaint with the Public Transport Authority in case of travel by Public Transport.
4 :
Prepare detailed list of items carried in the Baggage.
5 :
Lodge a FIR/General Diary entry with Police Authorities.
6 :
The Compensation will be according to the value mentioned in the policy schedule only.
MLOP Insurance Claim Steps :
1 :
Immediate intimation to the Insurer.
2 :
Formalise the plan of action to minimise the business interruption.
3 :
Update Insurer on regular basis on the action plan.
4 :
Submit all documents and clarifications as sought by the Surveyor.
Money Insurance Claim Documents required :
1 :
Claim Intimation.
2 :
Duly filled & signed Claim form.
3 :
First Information report from Police authorities regarding the loss.
4 :
Details of pay in slip taken by the Insured/his employee’s with denomination of Cash and details of other bills of exchange.
5 :
Counterfoil of cheque issued to draw money from the bank.
6 :
Statement of witnesses at the site of loss.
7 :
Statement of Insured as to the details of employee’s who go to the bank regularly. Whether only one person goes or is accompanied by another.
8 :
Statement from the insured as to the route taken by the employee’s on a regular basis. Details of any known threats that had occasioned earlier.
9 :
In case of Hold up during office hours then the amount available with the cashier together with copies of receipts and denomination of cash in Cash box or till.
10 :
In case of breakage of Strong room or breakage of Cash box, photographs of the items broken.
11 :
Details of cash or Bills of exchange kept in the strong room/cash box. Previous days cash book copy to be provided to verify the details.
12 :
Details of persons responsible for holding the keys to the Safe/Strong room.
13 :
Copy of Key movement register in case of keys handed over to other persons due to leave.
14 :
Letters of reference or recommendations of the employee’s appointment and their background.
15 :
In case of Infidelity of employee’s details of Date of Discovery, Statement of witnesses, Auditors report as to the quantum of loss, details of departmental enquiry etc.
16 :
Final Investigation Report from the Police authorities.
17 :
Letter of Subrogation to the Insurance Company on legal paper as per the direction of the Insurance Company.
Loss of Profit (Business Interruption) Insurance Claim Documents required :
1 :
Previous 3 years audited accounts or if shorter period then the years during which the firm is involved in the business.
2 :
Statement of Actual Business done during the previous year corresponding to the period of loss.
3 :
Fixed expenses statement certified by the Auditor.
4 :
Sales Tax returns or any other returns submitted to the Government authorities corresponding to the period of loss in the previous year.
5 :
Details of saving in Standing Charges.
6 :
Details of Increased cost of working.
7 :
Details of trends in business.
8 :
Statement of business done up to the date of loss duly certified by the auditor.
9 :
Statement showing the Loss of Profit for the period under loss duly certified by the Auditor.
Burglary Insurance Claim Documents required
1 :
Claim Intimation
2 :
Police FIR.
3 :
Duly filled & signed Claim Form.
4 :
Incidence Report mentioning value of property stolen.
5 :
Complete book of accounts and bills substantiating the loss on the day of incidence to know the value of property stolen.
6 :
Photographs of the Damage to the premises & damage to the lockers etc.
7 :
Final Report from the Police.
8 :
Letter of Subrogation transferring your rights to the Insurer for the stolen property, if recovered.
Carriers Legal Liability Insurance Claim Documents required
1 :
Claim Intimation.
2 :
Duly filled & signed Claim Form.
3 :
For Fire/Explosion- FIR from Police Authorities, Fire Brigade Report.
4 :
For Accidents to the carrying Vehicle- FIR from Police Authorities.
5 :
Details of Cargo Carried and Lorry Receipt Copy to show the nature of Goods Carried. If Explosives are carried then Copy of License to carry explosives should be produced.
6 :
In case of retrieval of Salvage, then the cost of retrieval should be produced.
7 :
In case of emergency storage required, then the reason for emergency storage together with the place of storage and the storage bill to be produced.
8 :
In case of transhipment, due to repair of the carrying vehicle then the report from the Repairer for reasons of repair. The copy of documents of the vehicle used for transhipment together with their bill for cost of transport.
9 :
In case of cargo in bags, the physical count of the bags at the point of origin and the physical count at the point of delivery.
10 :
In cases of shortage of Liquid cargo like petroleum/ chemicals, then the registered quantity at the point of filling and the loading bill thereof along with the quantity at the point of delivery.
11 :
In case of partial damage to cargo due to accident then the cost of damage to the cargo. Photographs should be taken at the point of accident to prove the same. If due to accident the same should be duly mentioned in the FIR.
12 :
Original copy of LR endorsed by the receiver for shortage/damage.
Statement regarding the degree of care exercised whilst handling the cargo.
13 :
In case of Flood/water damage, Copy of meteorological report together with copy of FIR to prove the damage.
14 :
In case of rainwater damage, Driver’s statement confirming reasonable care was taken by using the tarpaulins available.
15 :
In case cargo is carried for more than one customer, then the nature of cargo carried to show whether any inherent vice/explosion in other cargo has damaged the cargo.
16 :
Original copy of survey report of Loss Adjusters and their Fee Receipt.
Fidelity Guarantee(FG) Insurance Claim Documents required
1 :
Claim Intimation.
2 :
Duly filled & signed Claim form.
3 :
FIR from Police Authorities.
4 :
Auditors report as to the quantum of loss.
5 :
Details of departmental Enquiry held with regard to the employee/employees who have caused the loss.
6 :
Detailed statement of Witnesses who have corroborated about the loss.
7 :
Documentary evidence about the value of property stolen through Invoice, Bills, Receipts Cheque counterfoils etc. as the case may depend.
8 :
The details of terminal benefits due to the employee and details of set off of the same.
9 :
Final Report from the Police authorities.
10 :
Letter of Indemnity on Stamp paper in favour of the Insurance Company where there is right of recovery.
All Risks (Jewellers & Valuables) Documents required
1 :
Claim intimation
2 :
Duly filled & signed Claim form.
3 :
FIR from Police Authorities.
4 :
Photographs of the breakage or damage of Lockers.
5 :
Submit a list of items to the Insurance Company that are lost so that they will be able to cross check with the list submitted at the time of taking the policy. Kindly note as and when a new item is purchased the same should be notified to Insurance Company and the requisite premium should have been paid. Even in cases where particular jewellers are exchanged for a new one the same should have been notified to the Insurance Company.
6 :
Final Report/Non Traceable Report from Police Authorities.
7 :
Letter of Subrogation to the Insurance Company on legal paper as per the direction of the Insurance Company.
Plate Glass Insurance Documents required
1 :
Completed Claim Form.
2 :
Photographs of the plate glass that is damaged.
3 :
Original Invoice value.
4 :
Current invoice bill.
5 :
Repair bills and payment invoice.
6 :
It should be noted here that every year the Insured has to ensure that the value of the glass adheres to current replacement value. In case the current replacement value is higher than the original insured value then “Average” clause becomes applicable. However no depreciation will be deducted other than Salvage Value if any.
Pedal Cycles (All Risks) Documents required
1 :
FIR from the police authorities regarding damage if it involves third party. Otherwise a Self Declaration regarding the reason for the damage is sufficient.
Repairers Estimate from the Repairer.
2 :
In case of Loss of life or Injury to third party FIR is required.
3 :
In case of Theft/Burglary claim, FIR from police authorities is a must.
4 :
Final Report/Non Traceable Report from the Police Authorities.
5 :
Letter of subrogation on Legal paper as directed by the Insurance Company
Neon Sign/Glow Sign Insurance Claim Documents required
1 :
Photographs of the damage to the Neon Sign/Glow Sign boards.
2 :
Original Invoice of the cost of Neon Sign/Glow Sign.
3 :
In case of fire only in the board then a statement regarding the same together with the cause of loss.
4 :
In case the damage is due to the fire in the building then Fire Brigade report.
5 :
In case of Theft/Burglary/Strike, Riot, Civil Commotion then FIR from Police authorities.
6 :
In case of loss due to Cyclone, Hurricane, Flood, Inundation then Meteorological report is required.
Baggage Insurance Claim Documents required
1 :
Duly filled & signed Claim form.
2 :
Proof of Travel. E.g. Air Ticket/Train Ticket/Bus ticket.
3 :
In case of loss of baggage by any other means of travel then a self declaration regarding the same. However loss of baggage for travel undertaken within the municipal limits of the Village, town or city wherein Insured is permanently residing is not covered.
4 :
Registered letter of complaint lodged on the carrier if travel by Public Transport.
5 :
Detailed list of items carried in the Baggage. However the insured should note that money securities, manuscripts, deeds, Bills of exchange, Promissory notes, stock or share certificates, jewelers, precious stones, watches, travel tickets, Cheques, bank drafts etc are not covered.
6 :
FIR/General Diary entry from Police Authorities.
7 :
The compensation will be according to the value mentioned in the Policy schedule only.
MLOP Insurance Claim Documents required
1 :
Previous 3 years audited accounts or if shorter period then the years during which the firm is involved in the business.
2 :
Statement of Actual Business done during the previous year corresponding to the period of loss.
3 :
Fixed expenses statement certified by the Auditor.
4 :
Sales Tax returns or any other returns submitted to the Government authorities corresponding to the period of loss in the previous year.
5 :
Details of saving in Standing Charges.
6 :
Details of Increased cost of working.
7 :
Details of trends in business.
8 :
Statement of business done up to the date of loss duly certified by the auditor.
9 :
Statement showing the Loss of Profit for the period under loss duly certified by the Auditor.
General intimation form
At the time of an unforeseen event when you need immediate assistance and support you can contact your insurer through below mentioned modes.
Call Center
Claims Service Representative of Insurer (CSR) shall help you to intimate claim fast and smooth for you. Please feel free to call them on stated phone number mentioned Here round the 365 days.
Walk In
If you wish to intimate your claim in person, Please feel free to visit your policy issuing Insurer Branch Mon- Fri 10:00 AM to 05:00 PM (Except for National Holidays). Please refer Here for more information.