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Motor Claims

Scope of Cover

    • Any loss or damage caused to the vehicle due to the following natural and manmade calamities. Natural Calamities – Fire, explosion, self-ignition or lightning, earthquake, flood, typhoon, hurricane, storm, tempest, inundation, cyclone, hailstorm, frost, landslide, rockslide. Manmade Calamities –Burglary, theft, riot, strike, malicious act, accident by external means, any damage in transit by road, rail, inland waterway, lift, elevator or air.
    • Personal accident cover: The motor insurance provides compulsory personal accident cover of Rs. 1/2 lakh for individual owner driver of the vehicle insured while travelling in, mounting or dismounting from the vehicle. You can also opt for a personal accident cover for pillion rider and p.a. to passenger.
    • Third party legal liability: Protects against legal liability arising due to accidental damages, any permanent injury/ death of a person and/or any damage caused to the property.

Two wheeler & passenger Car Insurance Own Damage Claim – Steps

Claim Steps for Own Damage Claims:

1 :

Take spot photograph of the accident

2 :

Obtain First Information report from police both for accident & theft (if applicable)

3 :

Inform to Insurance Company

4 :

Move the vehicle to garage for repairs and obtain an estimate, submit original and Photocopy of Driver license, R.C Book, Policy, Claim Form and do survey from Surveyor of Insurance Company.

5 :

After getting approval submit the final bill with payment receipt, cancelled cheque copy for NEFT

6 :

Check status or if payment not received within 15 days

Claim Steps for Theft Claim :

1 :

Obtain First Information report from police both for accident & theft within 7 days

2 :

Claim intimation within 7 Days

3 :

After appointed investigator (within 10 days) submit original paper claim form, policy Copy, R.C. Book, D.L. Copy, R.T.O. information letter, F.I.R., original two key, Form no.28, 29 and 30, Subrogation Letter, Intimation Proof & Letter of Indemnity and etc

4 :

Submit final F.I.R. and non-traceable certificate is necessary from police authorities, Cancelled Cheque and KYC for NEFT

5 :

Check the status after few days of submitting all document

Claim Steps for Third Party Claim :

1 :

Intimate the claim by toll free/submit claim from by Reg. A.D

2 :

Court Notice of claim is received either from the third party or from the MACT,

3 :

Court Notice needs to be submitted to the Insurer with complete details related to the Accident

4 :

Insurer will entrust the matter to an advocate

Commercial Vehicle Own Damage Claim – Steps

Claim Steps for damage to the vehicle due to Accidents:

1 :

Take spot photograph of the accident

2 :

Obtain First Information report from police (if applicable)

3 :

Inform Insurance Company and forward request for spot survey (as applicable)

4 :

After spot survey move the vehicle to garage for repairs and obtain an estimate, also Further Requirement for regular survey, submit original and copy documents of Driver License, RC Book, Policy, Claim Form, Fitness Certificate, Permit, Road Chalan, Royalty Weight Slip, and do Survey from surveyor of insurance company

5 :

After getting approval submit final bill with payment receipt, Final F.I.R. (if Applicable) cancel Cheque Copy for NEFT, PAN Card and KYC form

6 :

Check status or if payment not received within 15 days.

Claim Steps for Theft Claim :

1 :

Obtain First Information report from police within 7 days

2 :

Claim intimation within 3 days.

3 :

After appointed investigator (within 7 days) submit original paper claim form, policy Copy, R.C Book, D.L. Copy, R.T.O. information letter (No due certificate), F.I.R., original Two key, fitness Certificate, Permit, Road Chalan, Royalty, Weight slip, last Toll Tax Receipt, Gram Panchayat Certificate, PUC, Finance no due certificate with loan, Current Statement, Non Objection Certificate, Form no.28, 29 and 30,subrogation letter, intimation proof, Letter of Indemnity and etc.

4 :

Submit final F.I.R. and Panchnama with magistrate stamp and sign, non-traceable Certificate is Necessary from police authorities, court summary, cancel cheque and KYC For NEFT, PAN card. Copy

5 :

Check the status after 20 days submitting all document

Miscellaneous Vehicle Own Damage Claim – Steps

Claim Steps for damage to the vehicle due to Accidents:

1 :

Take spot photograph of the accident

2 :

Obtain First Information report from police (if applicable)

3 :

Inform Insurance Company and forward request for spot survey (as applicable)

4 :

After spot survey move the vehicle to garage for repairs and obtain an estimate, also Further Requirement for regular survey, submit original and copy documents of Driver License, RC Book, Policy, Claim Form, Fitness Certificate, Permit, Road Chalan, Royalty Weight Slip, and do Survey from surveyor of insurance company

5 :

After getting approval submit final bill with payment receipt, Final F.I.R. (if Applicable) cancel Cheque Copy for NEFT, PAN Card and KYC form

6 :

Check status or if payment not received within 15 days.

Claim Steps for Theft Claim :

1 :

Obtain First Information report from police within 7 days

2 :

Claim intimation within 3 days.

3 :

After appointed investigator (within 7 days) submit original paper claim form, policy Copy, R.C Book, D.L. Copy, R.T.O. information letter (No due certificate), F.I.R., original Two key, fitness Certificate, Permit, Road Chalan, Royalty, Weight slip, last Toll Tax Receipt, Gram Panchayat Certificate, PUC, Finance no due certificate with loan, Current Statement, Non Objection Certificate, Form no.28, 29 and 30,subrogation letter, intimation proof, Letter of Indemnity and etc.

4 :

Submit final F.I.R. and Panchnama with magistrate stamp and sign, non-traceable Certificate is Necessary from police authorities, court summary, cancel cheque and KYC For NEFT, PAN card. Copy

5 :

Check the status after 20 days submitting all document

Two wheeler & passenger Car Insurance Own Damage Claim-Documents

Documents required for Own Damage Claim :

1 :

Estimate Copy

2 :

Driver License original & photocopy

3 :

RC Book

4 :

Policy Copy

5 :

Claim Form of Insurance Co

6 :

FIR Copy (if required)

7 :

Final Bill & Payment receipt

8 :

Cancelled cheque & KYC form

Documents required for Theft Claim :

1 :

Estimate copy

2 :

Original papers of vehicle

3 :

Claim form

4 :

Policy copy

5 :

RC Book

6 :

D.L. Copy

7 :

RTO Information letter

8 :

F.I.R

9 :

Original Two keys

10 :

Form No 28,29 & 30

11 :

Subrogation Letter

12 :

Intimation proof & Indemnity

13 :

Cancel cheque & KYC form

Documents required for Third Party Claim :

1 :

Driving license

2 :

Police report

3 :

Details of driver’s prosecution

4 :

Death certificate, coroner’s (PM report) report, if any for (fatal claims).

5 :

Medical certificate (bodily injury claims)

6 :

Details of age, income and number of dependants etc.

Commercial Vehicle Own Damage Claim

Documents required for damage to the vehicle due to Accidents :

1 :

F.I.R copy

2 :

Estimate copy

3 :

Driver License original & photocopy

4 :

RC Book

5 :

Policy copy

6 :

Claim form

7 :

Fitness Certificate

8 :

Permit

9 :

Road Chalan

10 :

Royalty

11 :

Weight Slip

12 :

Cancel cheque & KYC form

13 :

PAN Card

Documents required for Theft Claim :

1 :

Claim Form

2 :

RC Book

3 :

Policy copy

4 :

D.L Copy

5 :

RTO Information Letter (No Due Certificate)

6 :

F.I.R

7 :

Original Two keys

8 :

Fitness Certificate

9 :

Permit

10 :

Road Chalan

11 :

Royalty

12 :

Weight Slip

13 :

Last Toll Tax Receipt

14 :

Gram Panchayat Certificate

15 :

P.U.C

16 :

Finance no due Certificate with loan

17 :

Current Statement

18 :

N.O.C Letter

19 :

Form no.28, 29 and 30

20 :

Subrogation letter

21 :

Intimation proof

22 :

Letter of Indemnity

23 :

Panchnama Copy

24 :

Non-traceable Certificate

25 :

Court Summary

26 :

Cancel cheque & KYC form

27 :

PAN card copy

Miscellaneous Vehicle Own Damage Claim

Documents required for damage to the vehicle due to Accidents :

1 :

F.I.R copy

2 :

Estimate copy

3 :

Driver License original & photocopy

4 :

RC Book

5 :

Policy copy

6 :

Claim form

7 :

Fitness Certificate

8 :

Permit

9 :

Road Chalan

10 :

Royalty

11 :

Weight Slip

12 :

Cancel cheque & KYC form

13 :

PAN Card

Documents required for Theft Claim :

1 :

Claim Form

2 :

RC Book

3 :

Policy copy

4 :

D.L Copy

5 :

RTO Information Letter (No Due Certificate)

6 :

F.I.R

7 :

Original Two keys

8 :

Fitness Certificate

9 :

Permit

10 :

Road Chalan

11 :

Royalty

12 :

Weight Slip

13 :

Last Toll Tax Receipt

14 :

Gram Panchayat Certificate

15 :

P.U.C

16 :

Finance no due Certificate with loan

17 :

Current Statement

18 :

N.O.C Letter

19 :

Form no.28, 29 and 30

20 :

Subrogation letter

21 :

Intimation proof

22 :

Letter of Indemnity

23 :

Panchnama Copy

24 :

Non-traceable Certificate

25 :

Court Summary

26 :

Cancel cheque & KYC form

27 :

PAN card copy

General intimation form

At the time of an unforeseen event when you need immediate assistance and support you can contact your insurer/TPA through below mentioned modes.

Call Center

Claims Service Representative of Insurer (CSR) shall help you to intimate claim fast and smooth for you. Please feel free to call them on stated phone number mentioned Here round the 365 days.

Walk In

If you wish to intimate your claim in person, Please feel free to visit your policy issuing Insurer Branch Mon- Fri 10:00 AM to 05:00 PM (Except for National Holidays). Please refer Here for more information.

SMS

If you wish to Intimate your claim through SMS, Please SMS “CLAIM” to your insurer. SMS numbers are listed Here.

One of Claims representatives of insurer will get in touch with you in short time.

E-mail

Please Intimate Motor/Health claim via E-Mail. Insurer are now using Quick & Easy eclaim process and can be done round the clock anywhere, anytime at your convenience.

* Note: Please have all the details pertaining to Loss description, Cause, Workshop/Hospital details etc. at the time of the call

 

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